Dream On Me Toddler Day Bed Review

Average Reviews:

(More customer reviews)Don't waste your time buying a product from Dream On Me.We bought this bed when our two year old decided to start climbing out of her crib.It arrived quickly from Amazon.On opening the box and assembling it we discovered two major issues and a few minor ones.Issue one:the back side of the bed had a slat that was broken. Issue two:the drawer doesn't fit correctly -- the other reviewers are not kidding when they say it sticks.It really, really sticks.The minor issue is the general fit and quality of all the parts--they don't.

Disappointing, but stuff like this happens. Most companies that sell this kind of furniture, such as Sauder, will send you a replacement part if you call them.I found a number in the assembly instructions and called it.It didn't work.It's not in service.

Now I was worried, but fourtunately the internet came through.On the Dream on Me website is a number.It works.

But...

When called you get a receptionist or an answering service, and transferred to voice mail.It happened twice over a week and my call was never returned.

Finally I get through to "Alissa" in customer service.

She told me that they're the manufacturer and that they don't deal with customers.

Stunning.

When questioned, "why do you have a toll free contact number if you don't deal with customers she seemed genuinely perplexed. She proceeded to tell me how I didn't get it.Basically, my expectation of having a manufacturer stand behind their brand new product was ridiculous.At that point she hung up on me.

I can't give negative stars so I'll give it a one star.

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Product Description:
Dream On Me This handsomely designed, solid wood toddler bed has the security of a safety rail to prevent accidental falls while sleeping. It features a roomy storage drawer underneath the bed and wooden mattress support so there is no need for a box spring. This bed accommodates a Dream On Me crib mattress, sold separately. Recommended for children 18 mos to 5 years old up to 50 lbs. All tools for easy assembly included. Features: -Toddler Day Bed. -Color: White. -Material: Solid wood. -Toddler Day Bed collection. -Sturdy construction. -Looks like a day bed. -Low to the floor for ease of getting in and out of bed. -Non-toxic finish. -JPMA Certified.

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